PROTECTIONPLUS™
TIRE PROTECTION PLAN
Nationwide Limited Warranty Program Information
COMPREHENSIVE NATIONWIDE TIRE COVERAGE INCLUDES:
- Full Road Hazard Replacement during first 12 months or 12,000 miles
- Flat Tire Changing Assistance for 2 years
- Free Flat Repairs
TREAD WEAR WARRANTY REQUIRES ROTATION OF THE TIRES EVERY 6,000 MILES
Vehicles equipped with TPMS (Tire Pressure Monitoring System) may incur additional costs for tire rotations, flat repairs and tire replacements due to additional labor required for resetting the TPMS sensors.
For Warranty Service or Flat Tire Changing Assistance
1-844-255-8134
Tire Safety and Treadwear Recommendations:
- Check tire pressure regularly (at least once a month), including the spare.
- Inspect tires for uneven wear patterns on the tread, cracks, foreign objects, or other signs of wear or trauma.
- Remove bits of glass and other foreign objects wedged in the tread.
- Make sure your tire valves have valve caps.
- Do not overload your vehicle. Check the tire information placard or owner's manual for the maximum recommended load for the vehicle.
- If you are towing a trailer, remember that some of the weight of the loaded trailer is transferred to the towing vehicle.
- Rotate tires regularly.
PROTECTIONPLUS™ PLAN REGISTRATION CERTIFICATE
TIRE PROTECTION PLAN LIMITED WARRANTY INFORMATION
Your ProtectionPlus Nationwide Limited Warranty covers your tires for treadwear and road hazard damage for a specified amount of time and/or mileage. Road Hazard damage is damage that occurs when a tire fails due to puncture, bruise or impact break incurred during the course of normal driving conditions. The maximum term of this road hazard warranty is 48 months or until the tire tread is worn to 2/32", whichever occurs first. After 48 months this road hazard warranty is null and void including tires that have less than 12,000 miles of use. This limited warranty covers only the new tires that you purchased from the Independent Tire Dealer that are identified on your dated original purchase invoice by brand, type, size, and department of transportation (DOT) numbers while installed on the vehicle identified by year, make, model, and odometer reading on your original purchase invoice.
This limited warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle or tires from you during the term of the warranty. This limited warranty is made by the Independent Tire Dealer who is so named on the original invoice and who installed the tires on your vehicle. This warranty may be honored by other authorized dealers, or other authorized non-participating facilities anywhere in the United States for out of area claims. This warranty is not a warranty of American Tire Distributors, Inc., Sonsio Management, Inc., or their affiliates, subsidiaries, employees, or member companies. Sonsio Management, Inc. serves as the administrator warranty (“Warranty Administrator”) only.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE
- If you are within 25 miles of the location from which you originally purchased the tires and the tire warranty plan, you must return your vehicle and the damaged tires) to that location.
- If you are more than 25 miles from the original place of purchase, you may return to the original selling dealer or call the Warranty Administrator at 1-844-255-8134, from 8:00 A.M. to 8:00 P.M. EST Monday-Friday, 9:00 A.M. to 5:30 PM. EST Saturday, for assistance in finding a location capable of servicing your vehicle in the area. You may also find your own servicing location and have them call the Warranty Administrator to process a claim.
- If you are not returning to the original selling dealer, you must contact the Warranty Administrator at 1-844-255-8134 for prior authorization and a claim number before replacing a damaged tire.
- When more than 25 miles from the original selling dealer, if a tire needs to be replaced due to road hazard damage and authorization cannot be obtained because the damage has occurred outside of the Warranty Administrator's normal business hours, you may elect to wait for authorization or proceed with a tire replacement. In order to be eligible for reimbursement, the damaged tire must be retained, AND the Warranty Administrator must be contacted at 1-844-255-8134 within 2 business days. There is no guaranteed eligibility.
- You must present this Road Hazard Certificate along with your original invoice identifying the purchase of the tires and the tire warranty plan. If the servicing facility will not accept payment from the Warranty Administrator, you must submit a claim for reimbursement along with your original tire purchase and your paid repair replacement invoice to the Warranty Administrator.
- You must ensure your tires receive proper care and maintenance as prescribed by the tire and vehicle manufacturer. If requested by the Warranty Administrator or servicing facility, you must present a record indicating the tire received proper care and maintenance, as prescribed by the tire and vehicle manufacturer. Tire rotations and maintenance checks will only be provided free of charge at authorized locations.
- The damaged tire must be made available for inspection by the servicing facility and/or the Warranty Administrator.
- All claims must be submitted within 60 days of the date the damage was incurred. In the event you are unable to provide the tire maintenance records it requested, this warranty shall be void.
FLAT TIRE CHANGING ASSISTANCE
For 24 months from the date of purchase of this plan, you may receive flat tire changing assistance by calling the service provider of your choice. If you need assistance in locating a service provider in your area, you may call 1-844-255-8134. You must pay for the service and will be reimbursed up to $75.00 for eligible expenses incurred for flat tire changing assistance. Flat tire changing assistance is strictly limited to the installation of your usable spare tire. If you require a tow or any other service other than the installation of a usable spare tire, you are solely responsible for any charges. This benefit applies only to motorized, passenger vehicles and specifically excludes trailers or those vehicles listed under the exclusions and limitations. The following documentation must be submitted to the Warranty Administrator within 60 days of service for reimbursement of flat tire changing assistance charges:
- A photocopy of the original invoice and this tire warranty certificate.
- A photocopy of the paid invoice for spare tire installation from a valid auto service provider.
This paid invoice must detail the name, address, and telephone number of the service provider.
FLAT TIRE REPAIR
If your tire is damaged due to a road hazard and can be safely repaired, the tire will be repaired per manufacturer's guidelines at any participating facility. The repair will be provided to you free of charge at the original Facility. If the repair is performed by an out of area Facility, the plan will cover up to $25.00 to have the tire repaired. The road hazard coverage will remain in effect on the covered tire for the remainder of the warranty period. You do not need to purchase new road hazard coverage for a tire that has been repaired.
TIRE REPLACEMENT COVERAGE
Road Hazard: If a tire covered by this plan becomes unserviceable because of a road hazard during the warranty period, it will be replaced with a new tire. If available, an exact make/model replacement tire will be installed. If not available, a comparable quality tire will be installed. When the tire failure occurs in the first 12 months or 12,000, whichever comes first and if in the opinion of the servicing facility the tire cannot be safely repaired per manufacturer's guidelines, the tire will be replaced with coverage up to 100% of the original selling price of the tire. After the first 12 months or 12,000 miles, you will be charged for the consumed usable treadwear on the original tire, on a prorated basis, against the original selling price of the tire. You will be responsible for any taxes, mounting, balancing, and any other miscellaneous fees. When the tread is worn down to 2/32” (to the treadwear indicators) the tire is considered worn out and is not eligible for road hazard adjustment. If you want road hazard coverage on the replacement tire, you must purchase a new plan for that tire.
Treadwear: If the tire tread wears out prior to the mileage listed in the tire manufacturer's treadwear limited warranty (if applicable). the tire(s) will be replaced on a prorated basis per the tire manufacturer's warranty. Tires that do not have a manufacturer's treadwear warranty may be covered under the ProtectionPlus Plan based on the tire's UTQG rating. Proration will be calculated against the original purchase price, based upon the elapsed miles, as it relates to the warranted miles. Treadwear warranty excludes tires prematurely worn due to misalignment, worn or defective suspension parts. over or under inflation, lack of rotation, accident, abuse or customer neglect. You must return to your original selling dealer or a participating dealer to make a treadwear claim.
EXCLUSIONS AND LIMITATIONS
This warranty covers personal use vehicles up to and including one-ton rated vehicles, e.g., Ford F350. The following vehicles are not eligible for coverage or roadside assistance: commercial, government or fleet vehicles, any emergency service vehicle, any vehicle used for hire, towing, construction or postal service, any vehicle used for farm, ranch, agricultural or off-road service. Coverage excludes damage from off-road use (off-road use is defined as driving on anything other than a paved or gravel road maintained by state or local authority). Coverage excludes damage from collisions, accidents, vandalism, theft, snow chains, manufacturer's defects, abuse, or customer neglect (e.g., improper application, improper inflation, brake lock up, wheel spinning, torque snags, etc.). Also excluded are damages resulting from mechanical failures (e.g., failed shocks, struts, alignment, etc.), interference with vehicle components (e.g., fenders, exhaust, springs. etc.) or improper installation (e.g., tire bead torn or broken). Also excluded are any tires that have been retreaded, recapped, regrooved, remolded, siped, tubed or repaired in a manner other than per manufacturer's guidelines. Coverage excludes repair or replacement of tire pressure monitoring systems (TPMS) and/or devices and components associated with TPMS. If the tires and vehicle are not properly identified on a dated purchase invoice issued to you from the original selling dealer, there is no coverage under this limited warranty. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE EXCLUDED (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of consequential and incidental damages: therefore, such limitations or exclusions may not apply to you. No expressed guarantees are given other than that stated herein. This service plan gives you specific legal rights; you may have other rights which vary from state to state. You may return the invoice to your original selling dealer within 10 days of purchase for a full refund.
All-Wheel Drive vehicles may require replacement of all tires if there is a difference in tire tread depth. This warranty only covers replacement of tires damaged by road hazards and, if applicable, tires with premature wear under the tire manufacturer's treadwear warranty; the customer is responsible for replacing any other tires.
Submit warranty claim documents to:
Warranty Claim Administrator
P.O. Box 17659, Golden, CO 80402
[email protected]