1. A Week-Long Headache Instead of Honest Help I brought my vehicle in on the 5th because it wouldn’t start. The first thing they did was run a diagnostic — $225 — and told me the starter had burnt out and the ignition needed to be rebuilt. I approved the repair. From that moment forward, communication was absolutely terrible. I had to call them every single day. The only time they reached out to me was to send yet another quote. 2. Surprise Charges & Shifting Stories Next they claimed the real issue was the fuel pump and fuel pressure, which added another $1,000 to the bill. I approved it, but every time I asked for an update, they pushed the finish date out again — “tomorrow morning,” then “the next morning,” and so on. When I finally called the manager, John, he admitted the communication was bad… and then told me my car wouldn’t be ready until the 19th. Two full weeks. 3. My Car “In Pieces” & a Dead Battery That Wasn’t Dead Before I went down there prepared to tow my vehicle out, and suddenly they didn’t want me to. They said the car was “in pieces,” that parts were removed, and begged for more time to put everything back together. When they finally contacted me again, they said the reason my car wouldn’t start was because the battery had died — a battery that was working just fine when I arrived. Later they admitted the car was left on overnight, which is how they drained it. Yet somehow, they still told me there was “nothing they could do” and refused to deduct the cost of the now-ruined battery. 4. Customer Service That Turns Rude When You Ask for Basic Answers One representative, Ash, got noticeably frustrated while trying to explain how the dead battery “wasn’t their fault.” I paid $2,100 and left with a car that won’t start at all — not exactly the service a veteran, a single mother, or anyone on a budget deserves. 5. And a Message for John — and Maybe His Mama John mentioned to me that he even charges his own mother for car repairs. If that’s how he’s proud to treat family, imagine how he’ll treat you. If you’re looking for a place that makes you feel valued, respected, or even mildly cared for — this is not that place. Final Word: If you want honest communication, fair pricing, and your vehicle actually fixed without being given the runaround, stay far, far away from this shop. This place will drain your time, your wallet, and apparently… even your battery.