Took my care to this place and ask for a simple alignment and for a body quote to replace a door. As Ali said simple right? Except it wasn’t. I would told by De’ontea that my car could not be aligned because the tire was too far out and that a body shop would have to repair this issue before any alignment could be done. What a coincidence they have one. I was promised a repair and quote from the body shop the next day. No surprise that didn’t happen. When the body shop finally contacted me. Stating there was nothing wrong with the tire from the body side. Meaning It was either a mechanical issue or I was lied to. When speaking back with the mechanic he wanted to change me $500 dollars to look into the reason again. I declined and asked for the alignment, I originally ask for. I received a call two hours later. Stating my fairly bad tire was flat and that couldn’t do the alignment. That is unless of course I payed for new tires before. This place is not about its customers, only money. Seeing how they charge you for every time they lay a finger on a car.
Dru, we're sorry we did not meet the expectations you had for our service. We truly work to provide stellar service for all our customers, but understand that we aren't the right fit for everyone. We wish you the best of luck finding an alternate shop you trust and enjoy working with.
- University Tire & Auto Service