Los Angeles Auto Repair

I was totally disappointed today’s visit to University tire. I came here few time before and the service way faster and the quality of service was outstanding because they always get the job done right first time. Now, it took me entire day for just a wheel alignment. I Check in the car before 9am, I got my car back at 12:30pm, and when I’m driving home I noticed the steering wheel was not in a dead center even though the vehicle was traveling down a straight and level road. I returned the vehicle immediately to fix the issue. After another an hour and a half of waiting the service advisor approach me and said my car is done and the results is same as previous report. First of all I’ve been asking for my first report and they gave me only a screenshot of a software that they’ve used for alignment. So how would I know if there been adjustment made to my car? Normally they will send a detailed and narrative report (before and after) now is just a screenshot. so, when I asked for the second report, the service advisor could not provide me a report and he said “oh it’s the same as the first alignment report” I have no idea if they fix it or not and I’m blindly what specific area they made an adjustment. The technician should documented everything whatever has added, removed or adjusted to the vehicle. It’s like a medical chart when you are in a hospital, all medicine and test performed on a patient has to be documented on medical chart. Here attached of screenshot report of my alignment. Normally they provide it in detailed report (before and after). I believe there’s a room for an improvement here. Proper charting and documentation for customer records , also doing the job done right for first time will avoid time wasted of a customer and the technician. Even the owner John didn’t even budge providing me the updated alignment report. I’m very disappointed with this whole experience.

Absolutely fantastic service. Itemized receipt of every service and clear pricing. Super fast service and very kind employees

Well, I like the fact that they take time to locate the problem then send pictures of what needs to be replaced. I have been told twice by a different company that I had an oil leak and the work would cost $1500 or more dollars. That company could not provide me with any substantial evidence that I needed to make a decision. I asked University about to check to see if I had a oil leak and was told they do two step process. First step..a special ultraviolet dye is added to the oil. Then I need to drive for 48 hrs then bring it back to see if I had an oil leak. Now that made sense to me. This visit was brakes and (ugh) rotors. You know that ain't cheap, but work well done seldom is.

Went in for tire rotation and fluids check and it took less time then the gentleman quoted. Great service, friendly service, I will definitely make this one of my go to spots for my vehicle maintenance.

good price for tire repair

Has always taken longer than I'm told it will and overpriced. I didn't mind before because it was convenient and they had solid customer service. This time I agreed to some repairs for around $700 because I was leaving soon, even though I knew I was paying too much. Then they called me and said that they broke off a piece but because my car was rusted I would have to pay for it to be fixed too. Ended up being over $1000 when I easily could have had it done for under $300 and done the rest myself. I agreed to the initial price so thats on me but the extra was tough to take.

They were great here! I had a slow leak in one of my tires. They quoted me on the phone, and I brought my car in immediately. They had my car out within the hour after repairing the tire. The service was great, and all of the people were friendly. The initial quote was the same amount I was charged. Great place, friendly/effective people- I would go here again!