Initially I had an issue with this location and advised the public to stay away from it due to my experience. I had got a tire from this location and it got on flat a month later, and when I went back they did not want to change it, instead they told me it was not under warranty and I had to pay even though I was told I had a warranty when I purchased the tire. However, the manager Ash got in touch with me and advised me to come to the shop and he offered to change the tire free of charge. Due to his willingness to take accountability and ownership over this incident I would highly recommend this business.
Thank you for the great feedback, Sha'Rhonda! Customer satisfaction is a high value for our shop and we are glad to hear that we were able to come to a positive resolution and complete the service on your vehicle to make sure that you are happy and on the road safely again. Our goal is to continue to earn your trust in the hopes of being able to provide you with outstanding vehicle services for years to come. Thanks again and hope to see you back sometime in the future!
- University Tire & Auto Service