There was an oil stain left on my passenger leather seat; clearly noticeable due to light colored seats. My vehicle left the shop unrepaired; contacted warranty services multiple times to verify whether they contacted them like they stated, they never did contact them. Proceeded to pick my vehicle up right away :) to the arrival of friendly oil stains on seats…guess they didn’t want me picking it up…
Hello HR, we appreciate the feedback and want to extend our sincere apology for your less-than-excellent experience at our shop. Customer satisfaction is a high value of ours and we are disappointed to hear that it was not experienced in this situation. Please, reach out to us as we would like to speak with you in hopes of coming to a positive resolution. Thank you!
- University Tire & Auto Service