Los Angeles Auto Repair

My brakes start a grinding to my rotors. My car was not functional/driveable and it happened on a Saturday night. Most mechanic shops are closed on Sunday. However, they are open 7 days a week. The gentleman that helped me was Al and he was absolutely amazing. He was helpful, polite, accurate, caring, and display some of the best customer service i've seen in a while. They did a full inspection on my vehicle. They not only check my brakes and roters, butt they also did the 15 point inspection on my vehicle. They were able to complete the work on my vehicle that same day within 3 hours. Also, advised of the wearing on my tires and that I needed a wheel alignment. They also took pictures of everything they did Before & After as well as the other issues that may exist with my vehicle. I was able to get real-time updates through text messages to their invoice and inspection system. The price was a little high, however well worth it. They are my new mechanics for all vehicles in my household. Thank you, University Tires and Auto Services.

Installation of a catalytic converter shield on my daughter's car was seamless and I negotiated the deal from NY! My daughter's job was to drop the car off for a free estimate, pick the car up after class and tell me what she thought of the people. Al called me with the price, we discussed it, and made the deal. My daughter dropped the car off, and they called me when it was ready. I paid the invoice electronically, and we are all set! Thank you!

Nice service

Awesome, I had to get tire replacement and realignment and they did it in less than a day. Clear about pricing and great customer service

This the second time I have been very dissatisfied with service here, and I will never be coming back and will actively dissuade anyone I know from coming here. The first time was to diagnose a tire which was losing 5 PSI a day for over a week. They claimed it was fine after dunking the wheel in water; the wheel was actually bent and the tire was not seated properly which I found out because another shop took the time to actually take the tire off and do a full inspection. The second time was yesterday when I came in to have a nail removed. I was reluctant to return due to my poor experience last time but they quoted me the least expensive price for a puncture repair (which is a free service at America’s Tire, LA is literally the only place where every shop charges for it). What was supposed to be a routine job turned into leaving my car there overnight because they punched a hole in the sidewall of the same tire they were trying to fix and then didn’t have my size in stock for a spare (claiming that a 19 inch tire was rare). This was a massive inconvenience because I had an appointment I needed my car for the next morning and had errands to run. They overnighted the tire, but then said I’d still have to pay the $44 for the tire repair (which they never actually did because they punched a hole in the sidewall of the tire). When I argued my case that I should not have to pay for a service that wasn’t done and an error that was their fault, they said that it was actually an inconvenience for them and I should be satisfied that they are covering the tire cost. That is literally the point of your service. I am the customer and replacing my tire because of an error YOU made is the bare minimum of your service. They also do not offer a military or student discount. They eventually caved in and let me pick up my car free of charge, but the fact they even tried to claim “inconvenience” for an error they made and used the excuse that “mistakes happen” is ridiculous. Do not come here.

The gentleman that work here are on point with customer service and quickly inspected my car for Uber. They do everything here. I'll return for future needs for my vehicle repair. I have a 2015 Prius, by the way.

They helped me put my new license plates on and we’re so efficient, fast and accommodating! Not expensive and they did a great job!!