I only went to this establishment because it was open on Sundays and I will not be returning. First, I was quoted 1800 for 4 brakes and rotors when I only need the back rotors and brakes done. So I know for a fact they lied when they told me I need new rotors in the front. I know 1800 is steep because the dealer quoted me 1500. They charged me 900 for 1 set of brakes and rotors, then they left the undercarriage pan dragging under the car. Its scraping the ground. They even saw it as I drove away and laughed at me. Don't go here. They'll gouge you if you're a woman and they made me wait 4 hours for a brake job. 4 hours. There was no other car in the bay- just mine- so I have no idea what took them so long. Then the "mechanic" left in my car to do a test drive and he was gone for 30 minutes. I think he took his lunch break while in my car. When I asked when he'd be returning, the man at the front desk said "Oh yeah we drive it for a while." No, they don't. When I got in my car to drive off he had changed the station on the radio, he moved the seat, and he moved the steering wheel! Avoid this shop. It's one big racket and just because AAA sends customers there, means nothing. AVOID! They're crooks.
Jocelyn, customer feedback is important to us, and we are saddened to see your one-star review, as that is not our standard of service nor intention to have a customer leaving our shop unsatisfied with their visit. We want to extend a sincere apology for your less-than-five-star experience at our shop as we strive to provide services that are honest and reliable. If you feel comfortable doing so, please reach out to the shop so that we may come to a more positive solution. Thank you!
- University Tire & Auto Service