Made an appointment this morning to get a much needed oil change and tire rotation. Got there a little late and drove in but didn't want to park in the lot quite yet as I was scoping out how their system worked on getting serviced. I flagged down a mechanic crossing the lot and my path, on his way to work, and he asked what I was getting done then told me to park behind a certain car. "That man was so nice" I think to myself. So the first impression of the place was off to a good start and the goodness continued to follow-through and impress me throughout my time here. When I stepped out, I got confused because there's a table outside and it's beside the body shop office+waiting room. The table outside is for maintenance repairs I now know. Sensing my confusion of where to be helped - yet again - Moses approaches me and asks if I need help. I tell him I have an 11 am appointment and he remembered my name from the phone and said he was glad I made it. Moses was super-duper courteous over the phone and in person. It costs about $50 total, but I had a Google Offer. The amazing thing was that I didn't realize I was redeeming the offer too early until I looked at my printout in their comfy little waiting room. So I rushed out and asked if I had to come back, and they were totally okay with it. I was so, so glad and grateful because my car has been squeaking for an oil change for quite some time! I know the squeaking was not from the brake pads because it squeaked last year and my lovely Dad changed it and it stopped squeaking just before my drive from Texas to California. After driving for a few months on these mean L.A. streets n' highways it began to squeal and grumble and the tires needed some evening out or they were gonna wear out sooner than they have to. I had to stop twice the past month to pump air into my front left tire I'm guessing from being uneven, thereby applying uneven wear/pressure to my left front tire. Sears had a $20 oil change sign and I almost went there because I saw it say "FREE ALIGNMENT"...but when I drove closer in the corner was a small word: "check". I like to support local businesses over large chains like Sears when I can, as often as I can. So glad I came to University Tire Center, instead! My car is in such great condition to drive and cost me only $26...what a difference in my driving experience that $26 has made! I didn't need an alignment yet - I thought I did, but I figure I should just rotate my tires and get my oil changed first and see how it runs. They didn't try to pester me with up-sells (even though I'm clearly a woman). My steering wheel is accurate now; it used to veer left (super annoying!) before I took it in to these car-doctors. They just did the work my car needed, and did it quickly and so wonderfully! UTC didn't hold out on me...and they exceeded my expectations! Truly awesome! They gave me a postage-paid mail-in survey and told me if I mail it in, UTC will send me a $10 off coupon for my next service. And! they gave me a free key-loop...clip...thingie....Great labor, great service, great people, n' I'm now oh-so-great-to-go on these mean LA streets again.