I first started coming to this shop for convenience, as it was close to USC. It's been 3 years since I've graduated and this is still my go-to shop for all of my car maintenance. It's true that some of the employees are not particularly "warm" or friendly but they're honest and that's really the most important quality you want in a mechanic. They aren't necessarily the cheapest shop but I would rather have a slightly pricier, but honest mechanic than a cheap mechanic that might cut corners. Some of my positive experiences in my years of coming here include: - When they give you a price estimate for the maintenance you need, it will include parts, labor, taxes, fees--basically everything. When you look at the final bill, it'll be pretty much the exact same dollar amount they quoted, no surprise charges. - I needed to replace a flat tire and, as I knew nothing about my car, I wasn't even sure what kind of tire I needed. I called the shop and they patiently talked me through how to check for the tire size through the phone. I never felt embarrassed or belittled for my (stereotypical) lack of knowledge. - During one of my routine oil changes, they informed me that in about six to nine months, I would likely need to get my brake pads changed. Six months later, when I took in my car, they looked at it and said that the pads still had a few more months left. I appreciated that they gave me a heads-up about the pads but were also upfront to admit when something did not need to get fixed yet - The mileage was up on my car tires and I brought my car in to get new tires. The mechanic inspected the tread and informed me that, despite the numerical mileage, the tread on my tires were fine and I didn't need to replace them yet